Last updated: March 31, 2026
By accessing or using the Bridgeway platform ("Service"), you ("User," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and any additional guidelines or policies incorporated herein by reference. If you do not agree to these Terms, you must immediately discontinue use of the Service. These Terms constitute a legally binding agreement between you and Bridgeway ("Company," "we," "us," or "our").
Bridgeway is a customer relationship and communication platform that provides AI-assisted messaging, pipeline management, contact management, broadcast communications, and related tools. The Service is provided on an "as is" and "as available" basis. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice.
You are solely responsible for all activity that occurs under your account and for ensuring that your use of the Service complies with all applicable laws and regulations. You agree not to:
You acknowledge that you are solely responsible for compliance with all laws and regulations governing text messaging and electronic communications, including the TCPA. You represent and warrant that you have obtained all necessary consents from recipients before sending any SMS or other messages through the Service. You agree to honor all opt-out requests promptly and to maintain accurate records of consent. We are not liable for any fines, penalties, or claims arising from your failure to comply with applicable messaging laws.
The Service incorporates artificial intelligence features that generate suggested content. You acknowledge that AI-generated content may be inaccurate, incomplete, or inappropriate for your specific use case. You are solely responsible for reviewing, approving, and taking responsibility for any AI-generated content you send or publish. We make no representation that AI-generated content is accurate, current, or suitable for any particular purpose, and we expressly disclaim liability for any reliance placed on such content.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access or suspected breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials.
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and sharing of your information as described in the Privacy Policy. You retain ownership of all data you upload or generate through the Service. You grant us a limited, non-exclusive license to process that data solely to provide and improve the Service.
Access to certain features of the Service requires a paid subscription. Subscription fees are billed in advance on a recurring basis. All fees are non-refundable except as required by applicable law or as expressly stated in our billing policies. We reserve the right to change our pricing at any time, with notice to active subscribers. Failure to maintain a valid payment method may result in suspension or termination of your access to the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU USE THE SERVICE AT YOUR OWN RISK.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BRIDGEWAY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100.00).
You agree to indemnify, defend, and hold harmless Bridgeway and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your content or data; or (e) any third-party claims arising from your use of the Service.
The Service integrates with and depends upon third-party platforms and services to deliver its features. Your use of those integrations is subject to each provider's own terms of service, acceptable use policies, and privacy policies, which you are independently responsible for reviewing and complying with. We make no representations or warranties regarding any third-party service and expressly disclaim all liability arising from your use of or reliance on them.
12.1 Twilio (SMS and Voice)
The Service uses Twilio, Inc. to send and receive SMS messages and other communications on your behalf. You acknowledge that: (a) message delivery is not guaranteed and may be delayed, filtered, or blocked by carriers or Twilio without notice; (b) you are solely responsible for obtaining all legally required consents from message recipients before sending any communication; (c) you are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, carrier messaging guidelines, and all other applicable laws governing electronic and text communications; (d) Twilio may suspend or terminate message delivery at any time in its sole discretion; and (e) we are not liable for any undelivered, delayed, or misdirected messages, or for any fines, penalties, or claims imposed by Twilio, carriers, or regulators arising from your messaging activity. Your use of SMS features is also governed by Twilio's Messaging Policy and Terms of Service.
12.2 Stripe (Payment Processing)
Billing and payment processing within the Service is handled by Stripe, Inc. You acknowledge that: (a) we do not store, process, or have access to your full payment card or banking information — all payment data is handled directly by Stripe; (b) Stripe may decline, delay, reverse, or suspend payment transactions at any time in its sole discretion; (c) we are not liable for any failed, declined, or disputed payments, or for any resulting interruption of your access to the Service; (d) subscription changes, refunds, and billing disputes are subject to Stripe's policies in addition to our own billing terms; and (e) Stripe's privacy policy governs the handling of any financial data you provide. We are not a payment processor and assume no liability for errors or failures in Stripe's systems.
12.3 Anthropic / Claude (AI Features)
AI-assisted features within the Service are powered by Anthropic, PBC ("Anthropic") and its Claude models. You acknowledge that: (a) AI-generated responses and suggestions may be inaccurate, incomplete, biased, or inappropriate, and you assume all responsibility for reviewing and approving any AI-generated content before it is sent or acted upon; (b) Anthropic may modify, limit, or discontinue model access at any time; (c) your inputs to the AI may be processed and stored by Anthropic in accordance with its privacy policy and usage policies; (d) you must not use AI features to generate content that is unlawful, deceptive, harassing, or in violation of any third-party rights; and (e) we are not liable for any output produced by the AI or for any consequences arising from your reliance on AI-generated content.
12.4 Microsoft Azure (Infrastructure)
The Service is hosted on Microsoft Azure cloud infrastructure. We are not liable for any downtime, data loss, or service degradation caused by Azure infrastructure failures, scheduled maintenance, or Microsoft policy changes. We maintain commercially reasonable backup and recovery practices but cannot guarantee zero data loss or uninterrupted availability.
12.5 General Third-Party Disclaimer
We may add, remove, or replace third-party integrations at any time without notice. We are not responsible for any harm, loss, or liability arising from: (a) a third-party service's outage, error, or policy change; (b) your failure to comply with a third-party's terms or policies; (c) data transmitted to or processed by any third-party service; or (d) any third-party's use of data you submit through the Service. Links to or integrations with third-party services do not constitute an endorsement.
The Service and all content, features, and functionality (including but not limited to software, text, graphics, logos, and icons) are owned by Bridgeway or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes in accordance with these Terms. No other license or right is granted.
We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause or notice, including for violation of these Terms. Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 9, 10, 11, and 15.
These Terms shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be resolved exclusively through binding arbitration conducted by a single arbitrator under the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction for actual or threatened infringement of intellectual property rights. You waive any right to participate in a class action lawsuit or class-wide arbitration.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and may notify you via email or within the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Bridgeway regarding the Service and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.
If you have questions about these Terms, please contact us at support@bridgeway.app.